Coast Cycle Haus · East Gosford NSW

Privacy policy

Last updated November 2026

Coast Cycle Haus respects your privacy. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you order: your name, email, phone number and order details. Card details are handled by our payment provider; we never see or store your full card number.
When you contact us: the details you put in the contact form.
When you join our newsletter: your first name and email, and your consent to receive emails.
When you book a service, bike fit or sweat test: the details you give our booking system.
When you browse the site: basic technical information such as your browser, device and the pages you visit, collected through cookies.

How we use it

to process and prepare your orders and arrange collection
to answer your questions and look after your bike bookings
to send you our newsletter, only if you've signed up
to keep the website working and understand how it's used, so we can improve it

We don't sell your personal information.

Who we share it with

We only share information with the services that help us run the shop: our website and online store platform (Wix), our payment provider, our workshop booking system (Hubtiger), and, if we use them, website analytics tools such as Google Analytics. Some of these services may store information outside Australia.

You can unsubscribe at any time using the link at the bottom of any email, or by asking us.

Cookies

The site uses cookies to keep your cart working and to understand how the site is used. You can block cookies in your browser settings, but parts of the site, such as the cart, may then stop working.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting us on 02 4306 4516 or hello@coastcyclehaus.com. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.