Coast Cycle Haus · East Gosford NSW

Returns and refunds

Last updated November 2026

Faulty items

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. If something you bought from us has a major failure, you can choose a refund or a replacement. If the problem isn't a major failure, we'll repair it, replace it or refund you within a reasonable time.

If you think something is faulty, bring it into the shop or get in touch with us and we'll sort it out with you, including any manufacturer warranty claim.

Change of mind

If you change your mind, you can return an item within 7 days of collecting it if it is unused, in its original condition and packaging, and you have proof of purchase. We'll refund you to the original payment method or give you store credit.

We can't accept change-of-mind returns on:

• bikes that have been ridden, or built, fitted or adjusted to suit you
• opened nutrition and hydration products
• helmets, shoes and clothing that have been worn
• special orders and custom items
• sale items
• workshop labour, bike fits and sweat tests that have been carried out

This doesn't affect your rights under the Australian Consumer Law.

Online orders

Online orders are collected from the shop. If you change your mind before you collect your order, let us know and we'll cancel it and refund any payment in full.

How to return something

Bring the item and your receipt to the shop at 4A Wells St, East Gosford NSW 2250, or contact us first on 02 4306 4516 or hello@coastcyclehaus.com.